Our Promise:
Rest Easy with Returns & Exchanges Made Effortless.
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10 year warranty |
100 night sleep trial
10 Year Warranty
Our bedding and bath products include a 10 year warranty against pilling, abnormal rips and tears, and workmanship defects. You can rest assured any defects are covered and replaced immediately.
Limited Lifetime Warranty
For our apparel, bath, and accessories we offer a lifetime warranty against manufacturing defects in materials and craftsmanship.
100 Night Sleep Trial
Feeling is believing... high quality bedding can feel like a big decision, so sleep on it (literally) for up to
100 nights before having to decide if you’d like to return or exchange with our 100 Night Sleep Trial.
*All non-bedding items including Loungewear, Sleepwear, Bath, Accessories, have a 30-day return and exchange
window.
*Fount Society products have a 30 day return window and 7 day exchange window.
Learn More.
Steps to return or exchange
Visit the Returns Portal:
Our Cozy Earth Experts are here to walk you through every step of your simple return/exchange and answer any questions you might have. Just click the link below!
Cozy Earth returns & exchanges Click here for International returns
* We are currently experiencing difficulties with exchange credits being properly applied to alternate
items. To use exchange credits for an item, please reach out to our customer service team.
[email protected]
Select Your Option:
Complete the returns and exchange form and print your return label
*(Domestic Exchanges) No processing fee will be deducted.
*(Domestic Returns) A processing fee will be deducted: 3% of the refund value or $11.99—whichever is greater.
Customers outside the U.S. are responsible for return shipping costs for returns/exchanges.
International customers get a pre-paid return label that the cost is deducted from their refund.
Pack & Ship:
Securely attach the return label to the outside of the box or envelope. You can use the original packaging. Please do NOT combine returns into one package– use the correct return label for each return, in separate packages. Drop off your return package & keep a copy of your drop off receipt- important to have until your return is processed!
*Any attempt to violate the terms of promotion, steal, or commit fraud in any form may result in an order being ineligible for return or refund.
Comfort, Simplified
Discover Your Best Rest:
Worry-Free, Guaranteed
Embrace a risk-free journey to unmatched comfort. Our 100 Night Sleep Trial & 10 Year Warranty ensures your satisfaction. And with hassle-free returns and exchanges, we make it easy to experience the soon-to-be essential luxury of Cozy Earth.
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