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Frequently Asked Questions…

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Frequently Asked Questions

General

Not all viscose from bamboo sheets are the same. Similar to other textiles, there is every type of quality from terrible to unbelievably great. Cozy Earth isn’t just another sheets company. We only focus on producing the “unbelievably great” and avoid everything else. This is what has helped us develop a fiercely loyal customer base. We can’t speak for the other companies’ fabrics, but we have gone to great lengths to verify that our viscose from bamboo fabric and fiber is responsibly sourced, temperature regulating and wicks moisture while you sleep. With our bedding you sleep at the perfect temperature - never worry about hot flashes again!

From time to time we do offer promotions via email, so sign up for our email list and you’ll receive them too! One promotion we always have going is our bundles, where you can save an additional 5% when you purchase 3 or more items.

From a practical point of view, Cozy Earth fabrics are noticeably softer, longer-lasting, and better at regulating temperature than other products. It’s a difference you can feel in any side by side comparisons, even when compared to other viscose from bamboo sheets. We invest more in working directly with every single supplier from seed to finished sheet. This means we personally know and regularly communicate with the farmers, the fiber producers, the yarn makers and weavers, treatment facilities, bag makers, label makers…and so on. This access is unprecedented in the bedding industry and it allows us to make unique and better products that will never pill, shred, or change feel when washed. It’s premium-quality luxury bedding, acutely managed from start to finish. In addition, we personally ensure good working conditions and fair labor practices. Our fiber process recycles water and does not release waste into the environment. Additionally, we avoid the use of caustic chemicals unlike most brands. The result of all of this work is the softest and highest quality viscose from bamboo fabric, fiber, and silk made today.

We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.

Cozy Earth is the world’s leader in responsibly sourced, authentic, high-quality viscose from bamboo textiles. Our thousands of 5-star reviews and unpaid celebrity endorsements speak for themselves. Our bedding and clothing are crafted softer and stronger with quality that exceeds anything else on the market today.

We would love to hear from you! Live chat with us on our website or send us an email at support@cozyearth.com

To unsubscribe from texts respond STOP to any promotion you receive. The unsubscribe from emails you can click the unsubscribe link at the bottom of the email, or update your notification preferences here.

Please note that products featured on our We Made Too Much Sale are non-refundable. Please double-check your sizes; no returns or exchanges will be accepted.

Bedding

Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects. Our comforter and pillow fill will also never divide or shift, unlike down feathers. Additionally, you can rest assured any defects are covered and replaced immediately. We stand by our products’ premium quality and longevity.

All of our bedding is stain-resistant and easy to wash and care for. Washing instructions can be found here.

Both comforters wick moisture, keep you feeling less humid and much cooler. The difference is the general feel and your personal preference. Do you prefer a larger, fluffy, down-feeling comforter? If so, go with silk. It’s extremely luxurious, puffier, and mushier. Do you prefer a comforter with a thinner profile to cuddle you up but not too full? The viscose from bamboo comforter is like a super soft quilt and it’s perfect for those who want something that is never going to get too hot.

All our product dimensions are listed on the website size chart.

The short answer is yes. But, we’re going to let you in on a little secret. The notion that thread count is always an accurate measurement of softness, strength, and quality is totally inadequate. Any master fabric-maker can tell you that developing premium quality fabrics requires years of R&D to find the right recipe of fiber, yarn, weave, technology, consistency, and quality control. That attention to detail is what Cozy Earth prides itself on and is known for. We’ve literally spent years fine-tuning our fabrics so they ‘wow’ you from the moment you open your delivery to every night after.

Most people find the Standard Fill to be the perfect temperature and weight. It reduces humidity that makes us feel too hot or cold and instead stays warm, dry, and cozy all night long. For those customers who are extremely cold-natured, live in a drafty home, sleep with the thermostat below 60 degrees, or live in a particularly cold climate may want to consider an Extra Fill Comforter since it has 30% more filling and has a nice bump of insulation. Keep in mind you have 100 days to try it out. If you're not satisfied, you can return it for a full refund or exchange it.

Our duvet covers are super easy to put on, you just need to know the trick. All of our duvet covers come with handy snap ties at the corners and midpoints that perfectly match up to anchor loops on our comforters. Once you secure them the comforter will never shift or move inside the duvet cover. For the easiest way to put on the duvet cover follow the steps below:

Turn duvet cover inside out and lay it on the bed with the opening at the top of the bed. Lay your comforter on top. Connect all ties from the duvet cover to the matching loops on the comforter. Start at the bottom and roll the comforter and the connected duvet cover towards the opening of the duvet cover at the top of the bed. Once you’ve rolled all the way up to the duvet cover opening, reach inside the opening, grab the entire roll, pull it through the opening, and then unroll it. Your duvet cover is now right-side out and the comforter is secure on the inside. Call or live chat with us if you have any trouble. We're here to help!

Loungewear

Our sleepwear is generously sized for maximum around-the-house comfort. If you’re between sizes, we recommend sizing down for the best fit. We have a find your size questionnaire on each product page as well!

It’s a super-soft viscose from bamboo fabric with added stretch for all body types. It stays at the perfect temperature and is oversized for maximum comfort.

Our loungewear is easy to wash, stain-resistant, and easy to care for. Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normally. To minimize wrinkles, remove from dryer and put on hangers promptly. Contact us with any additional questions.

Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects.

Bath

No. The bleach can discolor the viscose bamboo fibers and blemish the fabric.

Yes. If you do have products with those ingredients, we recommend using our white towels.

No.

Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects.

We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.

Cozy Earth is the world’s leader in responsibly sourced, authentic, high-quality viscose from bamboo textiles. Our thousands of 5-star reviews and unpaid celebrity endorsements speak for themselves. Our towels, bedding, and clothing are crafted softer and stronger with quality that exceeds anything on the market today.

No.

Product Care

Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normally, for best results use with our Wool Dryer Balls. To minimize wrinkles, remove from dryer and put on hangers promptly.

Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. TO AVOID THE CLUMPING OF FILLING, add 2-3 of our Wool Dryer Balls when machine drying and try to wash and dry in a commercial-sized dryer and washer. Use of a protective duvet cover is strongly recommended and required to validate manufacturer's extended warranty. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover. For questions or more detailed care instructions, please contact us at support@cozyearth.com.

To Naturally Freshen: Hang dry in mild to moderate sunlight once every 3-5 months for 1-3 hours.

Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. TO AVOID THE CLUMPING OF FILLING, add 2-3 of our Wool Dryer Balls when machine drying and try to wash and dry in a commercial-sized dryer and washer. Use of a protective duvet cover is strongly recommended and required to validate manufacturer's extended warranty. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover. For questions or more detailed care instructions, please contact us at support@cozyearth.com.

To Naturally Freshen: Hang dry in mild to moderate sunlight once every 3-5 months for 1-3 hours.

Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normal, for best results use with our Wool Dryer Balls. For additional questions contact us.

Loyalty

1. Login to your Cozy Earth Club account.

2. Add desired items to your cart.

3. Continue to checkout.

4. In your order summary at checkout, click on the desired amount of points you would like to redeem in the dropdown menu.

1. Click on “Cozy Earth Club”

2. Click “Login”

3. Enter your email address and password.

4. If you have not made an account, simply click “Join Now” to start earning rewards.

Unfortunately no. Discount codes cannot be stacked on top of point redemptions.

Login to your Cozy Earth Club account to be updated on how many points you have earned. Scroll down past your order history and see your amount of points.

Points are redeemable only in the following intervals: 100, 200, 300, 400, 500 or 1,000 points per order.

Those points you earned are linked to the email address associated with your previous purchase. If you make an account with that same email address, your points will be applied to the new account.

Unfortunately we can no longer offer Wholesale Customers loyalty points. If you are a Wholesale Customer and currently have points, feel free to redeem them on our main website, but moving forward from January 1, 2021, we no longer can offer points.

Sustainability

Our founder speaks fluent Mandarin Chinese and he, along with our team, has worked years to establish long-lasting relationships and trust with the most responsible and forward-thinking manufacturers on the planet. These hand-selected partners are at the forefront of luxury bedding. Because of this, Cozy Earth is the world’s leader in responsibly sourced, authentic, high-quality viscose from bamboo textiles. Cozy Earth is able to guarantee that our process, working conditions, and products are reaching their potential in quality. The vast majority of other bedding companies just buy ready-made products through middlemen and trade companies. We at Cozy Earth believe this is doing the customer a disservice. Instead, we go to the lengths no one else will to ensure that what we do, and how we do it, is best in its category.

Cozy Earth fabrics are noticeably softer, longer-lasting, and better at regulating temperature than competing products. We are recognized as the world’s leading experts in viscose from bamboo textiles. We invest more in direct-working relationships with our supply chain. We personally know the farmers, fiber producers, yarn makers, weavers, treatment facilities, bag makers, label makers…and so on. We have better guarantees and warranty that instill customer confidence. We personally ensure working conditions and fair labor practices. Our fiber process is patented, recycles water, and does not release waste into the environment. We advocate, influence, and help improve all areas of overseas manufacturing.

Returns & Exchanges

Sure, you can return any products purchased on CozyEarth.com within 100 days of your original purchase. Just submit a return here or contact us at support@cozyearth.com. Customers are responsible for return-shipping costs for returns/exchanges.

Ordering & Shipping

Orders typically ship within two business days, often within one business day. Tracking information will be emailed to you automatically the moment your order ships.

Contact us and we’ll help you out! There are three ways to contact us: Live Chat – visit CozyEarth.com during business hours and send us a message on the chatbox. If it’s outside of business hours, send an email through the live chat and we typically respond within an hour or two.

Email – support@cozyearth.com

Phone – 855-222-2699 (M-F, 9-5 PM)

Please contact us for information regarding volume orders.

If the order hasn’t shipped yet, we can change the address. Please contact us as soon as possible for a change of address request.

Contact us ASAP and we will fix any incorrect shipments immediately!

Log in and go to your account to view all order history and details

We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.

For customers shipping packages to the US, all orders under $50 (after all discounts are applied) are charged shipping.

Orders over $50 (after discounts) have free shipping. Orders shipped within the continental US have 5-8 day transit times with ground shipping. Alaska and HI have longer transit times. This is expected.

We do offer expedited shipping at checkout. Keep in mind that expedited shipping begins when the order ships - which is after our standard order processing times.

We ship with USPS/UPS/DHL/OnTrac. We are not liable for any delays caused by the USPS/UPS/DHL/OnTrac for any reasons.

If you are experiencing complications for your delivery, please contact the shipping carrier. For most cases, Cozy Earth is unable to provide any additional information or changes to your shipment once it has left our facilities.

Cozy Earth is not liable for any lost packages due to address errors.

We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.

Cozy Earth provides worldwide shipping to our customers outside of the US, and pricing varies country to country.

We offer FedEx International Shipping for our international customers. We do not make money on charging you for shipping. We are very conservative in our shipping charge costs, and in many cases, we undercharge what the actual cost is to ship the product(s). Shipping is not our product.

Due to International customs fees, import taxes and shipping costs - we are not able to offer a “Free Shipping” option for our international customers.

Our international shipping rates are calculated based on the total weight of your order.

All packages shipped via FedEX International generally arrive within 5-14 business days. However, delays created by customs may require a 10-20 business-day time in transit. This is very rare, but do be aware of this possibility.

If you are experiencing complications for your delivery, please contact the shipping carrier. For most cases, Cozy Earth is unable to provide any additional information or changes to your shipment once it has left our facilities.

Cozy Earth is not liable for any lost packages due to address errors.

Most countries impose a customs duty and import tax on goods from abroad (this is not rare). These customs duties and import taxes are beyond our control and may delay your package from arriving on time (this is rare). Unfortunately, we cannot offer refunds or future accommodations for customers receiving customs duties or import taxes.

If you are unable or simply do not wish to pay the customs fee, your package will be returned to us and you will only be penalized for the cost of shipping your package.

You will be refunded upon receiving your order back at our facility.

Shipping Protection is optional and can be added to any order. This service is offered to ensure your package's safe shipment and arrival. No refunds will be issued for missing orders but we will reship the order or issue virtual credit for all orders that include shipping protection.

In the event that something like this happens to your order, our Shipping Protection services will work to investigate and resolve the situation quickly.

The Shipping Protection coverage has the following requirements for either the reshipment order or any orders placed at a later date using the virtual credit:

The items will be non-refundable, non-returnable, non-exchangeable and not carry any warranty.
They will ship with a signature required for delivery.

Shipping Protection is non-refundable on shipped orders.

Please note that some carriers mark a shipment delivered before it actually has been. Allow 48-72 BUSINESS hours from the original delivery date for the package to turn up. If you have not received your package during that frame, please contact us at support@cozyearth.com or via phone at (385)-225-9268, Monday-Friday, 7 A.M.- 6 P.M. MST, for assistance.

If you decline Shipping Protection for your order and have any problems with the delivery, you must file a claim with the shipping carrier. You will need to provide Cozy Earth with a claim number for our records. Orders without Shipping Protection are not eligible for a refund or virtual credit.

Once the claim has been filed, and a claim number provided to us, we will work to get the situation resolved by offering a replacement of the order.

The conditions for the reshipment order:

The items will be non-refundable, non-returnable, non-exchangeable and not carry any warranty.
They will ship with a signature required for delivery.

After filing a claim with the shipping carrier, please contact us for further assistance at support@cozyearth.com or via phone at (385)-225-9268, Monday-Friday, 7 A.M.- 6 P.M. MST.

To file a claim, please contact the respective carrier using the following contact information.

How can I get in contact with my carrier?

USPS
1(800)275-8777
USPS Mail Theft Mail Theft (usps.com)
USPS Missing mail and lost packages Missing Mail and Lost Packages | USPS

UPS
1(800)742-5877
File a Claim | UPS - United States

DHL eCommerce
1(317)554-5191
Webtrack - Customer Service (dhlglobalmail.com)

FedEx International
1(800)463-3339
File a Claim | FedEx

Contact Us

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support@cozyearth.com

For questions about orders or products check out our FAQs or email us!

Phone Give us a ring

385-225-9268

If you’d like to talk to a representative, we’re available Monday-Friday 9am - 8pm EST

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